Privacy Policy
Last updated: 1 December 2025
Service Key operates https://api.hoorlook.com. This Privacy Policy explains how we collect, use, store, and protect your information when you shop with us or use our ecommerce services.
Table of Contents
Interpretation & Definitions
Words with capitalized initial letters (such as Account or Personal Data) have specific meanings outlined in this section.
Definitions
- Account: Your customer account used to shop and access your orders.
- Company: Service Key.
- Cookies: Small files stored on your device to improve your shopping experience.
- Personal Data: Any information used to identify you.
- Usage Data: Automatically collected data, including IP address, device details, and pages viewed.
Data We Collect
Personal Data
We collect the following information when you place an order or create an account:
- Full name
- Email address
- Phone number
- Billing and shipping address
Order & Transaction Data
This includes order details, payment status, and delivery information.
Usage & Analytics Data
We collect analytics data to improve website performance, detect issues, and enhance user experience.
How We Use Your Data
- To process and deliver your orders.
- To communicate order updates and notifications.
- To provide customer support.
- To improve product recommendations and shopping experience.
- To prevent fraud and ensure secure payments.
Third-Party Services
We may share your data with service providers such as:
- Payment gateways (SSLCommerz, Stripe, PayPal)
- Delivery partners (eCourier, Steadfast, Pathao Courier)
- Analytics platforms (Google Analytics, Facebook Pixel)
These providers use your data only to perform tasks on our behalf.
Security
We implement industry-standard safeguards to protect your data. While no system is 100% secure, we take all reasonable measures to keep your information safe.
Your Rights
You may request to:
- Access your data
- Update or correct your information
- Request deletion (where legally permitted)
Data Retention
We retain data only as long as necessary for order fulfillment, compliance, and security.
Childrens Privacy
We do not knowingly collect data from children under 16.
Changes to this Policy
This Privacy Policy may be updated. The updated date will always be shown at the top.
Contact Us
If you have questions, contact us:
- Email: support@servicekey.com.bd
- WhatsApp: 01780-390008
- Phone: 01780-390009